So I’m on the line with Bell Canada as we speak. We’ve had months of issues dating back a year, when Bell was supposed to dig up the phone line to get rid of noise on the line. In the meantime, Bell strung a “temporary” line to our neighbours phone. (Note to Bell: It would be nice if you had a card to leave with the neighbours saying what you are doing and why. Our neighbours had to come over and ask what was going on.)
Months passed, Bell forgot us and winter arrived so the ground was too hard to dig. So we waited. We had internal phone problems in March and a technician came. I asked about the other repair and found out the ticket had been closed as if all was taken care of. Supposedly it was reactivated. Spring passed, summer passed and here we are at fall. The temporary line seems to be gone although I never saw a technician and no digging ever happened. The line isn’t noisy any more but our so-called high speed Internet access acts as painfully slow as dial-up and it regularly cuts out; sounds like a line issue, don’t you think?
The Bell guy I’m talking to asked if I’ve called Sympatico. Not lately, I had to say, because they just are no help at all. It’s possible my voice was a little testy because “James” assured me a technician will be by today. All I have to do is wait around between now and 5 p.m.
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Good luck, Sue. I have found that Bell Canada reacts only to very loud complaints. Over the years I have had to send letters to VPs at their head office to get action. Ugg.
Donna, thanks for your good wishes. Maybe they helped the unbelievable happen: Bell actually showed up about 10:30 this morning. I did not get Technician #B51793′s name (although explain why I know his dogs are Duke and Tucker), but he (1) upgraded the modem, which he thought would solve the problem and (2) fixed some equipment outside the house, which did. I wouldn’t let him leave until I checked my email and hopped on the Internet though. Now I may actually be able to watch a YouTube video without it freezing in mid-action! (This may or may not be a good thing.)