Is it a spirit of “we have so much business, we don’t need to accommodate you” that makes restaurants refuse to take reservations on a busy weekend? Really, if you know, please tell me because I just don’t understand it. Son #2′s favourite restaurant is a casual steak place called The Keg. Unfortunately for us, [...]
Tag Archives: Customer service
Customer disservice, Bell style
Sorry, it’s a Friday afternoon vent! The good news is that my ISP, Bell Sympatico, has added a “service status” page to their web site, so you can check it before calling (shudder) to talk to their tech support. If you are lucky, the status is correct and a yellow or red light on the [...]
More Sympatico fun
Oh, those jokers at Sympatico. Today they breathlessly advised me (in a message sent three times) that they have “enhanced” my e-mail service and added “new, complimentary features.” The first new feature was that I couldn’t access my mail until I changed my password. Sympatico offered links to help members “configure” their e-mail, assuming of [...]
Fun with Bell
So I’m on the line with Bell Canada as we speak. We’ve had months of issues dating back a year, when Bell was supposed to dig up the phone line to get rid of noise on the line. In the meantime, Bell strung a “temporary” line to our neighbours phone. (Note to Bell: It would [...]
Bruce’s home town via Heys
Just back from travelling to New Jersey with my mother to visit her youngest sister. My aunt lives in Freehold, where Bruce Springsteen was born and raised and which is apparently the subject of his song, My Hometown. We drove past his first home, kind of a disappointment in that there is not even a [...]
Misleading ads
I booked tickets to take my mother to see Menopause Out Loud, a musical about, what else, menopause, that I’ve heard is hilarious. An ad in the Toronto Star promised “all tickets $39.95 each! August shows only! Good for all seats!” While you could book tickets online or by phone, I noticed online there was [...]
Customer service – really!
I’ve been the first to complain about customer DISservice, so let me give credit when it’s due: The Bay (or should I say HBC) did right by this customer. My latest statement came in showing $10.20 due. It was an odd amount and I thought, “What on earth did I buy for $10?” Nothing, as [...]
Whatever happened to longevity?
While catching up on my reading after being away, I ran across an interesting article in Saturday’s Toronto Star. In “The tyranny of residual media,” freelance writer Ryan Bigge talks about the iPhone and how consumers chase the new and improved. As Bigge says, “It might seem cruel to mention the technological best-before date for [...]
Customer service files
Dave Traynor‘s post on customer service on Sunday (hey, I’m trying to catch up on my feeds!) reminded me of another customer service experience of my own the other day. Son #2 wanted to get his G1 license — that’s what used to be called a learner’s permit, his license to learn how to drive. [...]
A nice customer service follow-up
I just love those Nerds on Site. After my local Nerd, Graham, came to the rescue when I had problems getting on the Internet last week, I filled out a follow-up survey. (The top rating is “Nerdtastic!”) Today, I received a note from the head Nerds, John, David and Charlie, who own Nerds on Site [...]
