Here’s another tale from the customer service (or should I say, disservice) files. I was away for five days, and I mean AWAY — no laptop, Blackberry, not even a cell phone. My voice mail message was clear that I was out of the office and not often checking for messages, and there was only [...]
Tag Archives: Customer service
Customer service tips
Seth Godin has been writing about customer service a lot lately, and in one recent post, pointed to “Seven steps to remarkable customer service” by Joel Spolsky, a software developer in New York City. Reading what his company does about customer service makes me want to buy the software and I don’t even know what [...]
Remember to make your web site usable
This is a story about web site usability, but it starts with communications with a personal touch. In his networking sessions called Breaking Down Silos, speaker Dave Howlett advises sending personal thank you cards and making a connection with people by sharing something personal about yourself. For example, Dave is a marathon runner, Toastmaster and [...]
