Excuse me while I vent about Microsoft, and specifically Xbox. My two boys are avid gamers and we have had just about every game system going (except the Playstation series). There are many things that drive me crazy about the gaming industry, including the fact that until Nintendo Wii, each new system that comes out [...]
Tag Archives: Rants
Fun with Bell
So I’m on the line with Bell Canada as we speak. We’ve had months of issues dating back a year, when Bell was supposed to dig up the phone line to get rid of noise on the line. In the meantime, Bell strung a “temporary” line to our neighbours phone. (Note to Bell: It would [...]
Customer service files
Dave Traynor‘s post on customer service on Sunday (hey, I’m trying to catch up on my feeds!) reminded me of another customer service experience of my own the other day. Son #2 wanted to get his G1 license — that’s what used to be called a learner’s permit, his license to learn how to drive. [...]
This week in customer DISservice…
Here’s another tale from the customer service (or should I say, disservice) files. I was away for five days, and I mean AWAY — no laptop, Blackberry, not even a cell phone. My voice mail message was clear that I was out of the office and not often checking for messages, and there was only [...]
Customer service tips
Seth Godin has been writing about customer service a lot lately, and in one recent post, pointed to “Seven steps to remarkable customer service” by Joel Spolsky, a software developer in New York City. Reading what his company does about customer service makes me want to buy the software and I don’t even know what [...]
