by Sue Horner | May 22, 2019 | The Red Jacket Diaries blog
Having been on the outside of company employee communication for many years, I’ve recently gone looking for the current “inside” view. The May issue of my newsletter, Wordnerdery, starts a series where I report the results, starting with one perspective on...
by Sue Horner | Dec 6, 2017 | The Red Jacket Diaries blog
Some companies/people are still missing the boat on email. I have lots of evidence from my own in-box: The “From” field: “Unknown sender” (a Black Friday sale that doesn’t inspire confidence) “No reply @” (I guess you don’t want to hear from me?) Subject lines: “No...
by Sue Horner | Nov 10, 2017 | The Red Jacket Diaries blog
“How much content is too much content in a newsletter?” wondered reader Danielle Wintrip (of Wintrip Communications) after my post with quotes about e-newsletters. Good question, which I’m going to rephrase as “What’s the best length for my e-newsletter?” The quick...
by Sue Horner | Oct 5, 2017 | The Red Jacket Diaries blog
The subject line – “Done like Thanksgiving dinner” – probably seemed appropriate, casual and timely to the marketers who sent the email. It rounded up things that would help you prepare and serve a Thanksgiving dinner, like a roasting pan, pots, glasses and dishes....
by Sue Horner | Aug 11, 2017 | The Red Jacket Diaries blog
What’s the best practice for sending an internal newsletter – from the CEO, “Internal Communications,” the head of the Communications department or someone else? That was a question that came up this week. I don’t know of any definitive best practices related to who...
by Sue Horner | Sep 14, 2016 | The Red Jacket Diaries blog
Email marketing is a powerful tool. As proof, digital marketing expert Javed S. Khan shared these statistics at a recent meeting of IABC/Toronto’s Professional Independent Communicators: 91% of people check their email daily 88% regularly check email on their...
by Sue Horner | Mar 23, 2016 | The Red Jacket Diaries blog
If you’ve ever given someone your business card at a networking event and later discovered you’d been signed up for a daily newsletter, you’ve seen the dark side of email newsletters. Good email newsletters share information of value to the reader....
by Sue Horner | Jan 13, 2016 | The Red Jacket Diaries blog
You don’t have to hire someone to slap you every time you turn to Facebook. That was the extreme step blogger Maneesh Sethi took to be more productive, detailed in Why I Hired a Girl on Craigslist — and How I Quadrupled My Productivity. But to be...
by Sue Horner | May 15, 2013 | Most popular posts, The Red Jacket Diaries blog
And you thought your in-box was already overflowing. These days, many bloggers suggest people subscribe by email rather than to an RSS feed. Canada Post is encouraging consumers to sign up for epost, to get bills by email rather than snail mail. And businesses see the...
by Sue Horner | Nov 7, 2012 | Most popular posts, The Red Jacket Diaries blog
Web usability expert Jakob Nielsen is a big fan of email newsletters, which he says can “create much more of a bond between user and company than a website can.” The bad news is that the bond can be affected by usability problems like making it complicated...
