by Sue Horner | Mar 1, 2010 | The Red Jacket Diaries blog
Phew. It’s been all Olympics, all the time for the past two weeks, and I’m ready to say goodbye to the 2010 Vancouver Winter Olympics. But first, my own gold medals go to the things I loved about these Winter Olympics. Gold medals: * Patriotic feelings....
by Sue Horner | Feb 9, 2010 | The Red Jacket Diaries blog
There aren’t many companies that have earned the trust the Red Cross has. In my in-box today was the latest example of how they do it. I had made a donation to the Canadian Red Cross in support of their earthquake relief efforts in Haiti, and today they sent an...
by Sue Horner | Jan 29, 2010 | The Red Jacket Diaries blog
While at the dentist’s office getting my teeth cleaned, the dental hygienist mentioned something we both found shocking: The dentist got his sister-in-law to buy everything for his wife’s Christmas stocking. Okay, so spinmasters will say Dr. P. was...
by Sue Horner | Jan 20, 2010 | The Red Jacket Diaries blog
As the end of January approaches, I’m a little nervous. Bell has alerted me that they are “making changes to our e-mail systems which will require you to update the settings on your e-mail software…Please note that if you do not update your settings...
by Sue Horner | Sep 20, 2009 | The Red Jacket Diaries blog
This week I had the shocking experience of having someone Not. Like. My. Work. I say shocking because I’ve been fortunate. Over about 18 years of running my own business, I’ve been able to submit a first draft of my assignments that’s pretty close to...
by Sue Horner | Aug 17, 2009 | The Red Jacket Diaries blog
Customer/employee surveys are important. I know this, so I try to go along with companies who take the time to survey me as a customer. But they need to do a better job of asking questions that are both within the customer’s ability to answer and that they can...
by Sue Horner | Aug 2, 2009 | The Red Jacket Diaries blog
When interviewing someone for an employee newsletter article, I always ask the meaning of unusual terms, acronyms (a word, like OPEC, formed from the initial letters of other words) and initialisms (a group of initial letters pronounced individually, like CBC). People...
by Sue Horner | Jul 28, 2009 | The Red Jacket Diaries blog
If you write for a company, its lawyers may have LOTS to say about what you can and cannot say. Here are some suggestions for avoiding approval problems with lawyers: 1. Consider what’s going on. In a time when lawyers are super-super-sensitive, like a lawsuit...
by Sue Horner | Jul 2, 2009 | The Red Jacket Diaries blog
My car insurer claims it is working on “greening” its operations, and not a moment too soon. I’m drowning in paper. True, I laid a number of changes on the company over the past two months. I bought a new car that had to be added to my existing...
by Sue Horner | May 15, 2009 | The Red Jacket Diaries blog
Have you ever heard a song, smelled a perfume or tasted food that instantly transported you to another place and time? I had that experience while having lunch the other day with my mom and two sons at the Mandarin restaurant, our after-Mother’s Day treat. The...
