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Get control of your e-mail by limiting its interruptions

Get control of your e-mail by limiting its interruptions

by Sue Horner | Nov 9, 2008 | The Red Jacket Diaries blog

A smart reminder from Jakob Nielsen: “…the best way to boost your productivity is to switch off IM, Twitter and the like and refrain from checking your email more than once per hour. Even the shortest interruption costs you several minutes of productivity...
Email wrangling; it helps to turn off the wi-fi

Email wrangling; it helps to turn off the wi-fi

by Sue Horner | Feb 8, 2008 | The Red Jacket Diaries blog

Do you ever feel like you’re drowning in emails? My friend, podcaster and fellow writer Donna Papacosta has a great tip for dealing with the growing volume of mail: Use the telephone. Not only can it save multiple emails back and forth, but it also gives you a...

You knew this: Interruptions lower performance

by Sue Horner | Jan 25, 2008 | The Red Jacket Diaries blog

Those who spend large amounts of time online will totally understand when T.J. Larkin, in a weekly Larkin Pages research summary, says that we’re the ones responsible for half of our own interruptions. Think of all those blogs you follow, keeping up your own...

Amazon shows how to use confirmation emails

by Sue Horner | Jul 24, 2007 | The Red Jacket Diaries blog

The latest Alertbox from Jakob Nielsen refers to Amazon.com’s e-commerce design (more detailed analysis here), saying: “Amazon.com continues with outstanding use of confirmation email to sustain customer relationships and long-term loyalty. A week ago, I...
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