by Sue Horner | Mar 12, 2009 | The Red Jacket Diaries blog
Have you noticed that companies seem to be deliberately managing our expectations downwards? I’ve run across this a couple of times lately : When I traded in loyalty points for lift tickets for a recent ski trip, the web site said it would take about two weeks...
by Sue Horner | Mar 9, 2009 | The Red Jacket Diaries blog
Happy birthday to Barbie, who turned 50 today. Talk about a toy with legs! Whether 50 is the new 40 or 50 is the new 30, she sure looks good. And she’s got all kinds of “dream” things — dream bedroom, dream dining room, dream kitchen, dream...
by Sue Horner | Mar 4, 2009 | The Red Jacket Diaries blog
“There are huge problems in this world, and then there are problems that can be solved by everyday people with red pens and a little moxie.” So says the Society for the Promotion of Good Grammar, which has proclaimed today National Grammar Day. Not...
by Sue Horner | Mar 2, 2009 | The Red Jacket Diaries blog
For your reading pleasure, more examples of clever writers getting a specific point across: “Guys like Bruce were as common as white socks sold in six packs at the Wal-Mart.” – Jennifer Weiner in Good in Bed “Abiding by the rules worked until...
by Sue Horner | Feb 23, 2009 | The Red Jacket Diaries blog
Could you do without your computer and your online life for a week? It’s an experiment I conducted last week, after dropping off my laptop for repairs and going skiing at Mont Tremblant, Quebec. My main clients knew I was away and all my projects were up to...
by Sue Horner | Feb 14, 2009 | The Red Jacket Diaries blog
This week, a Toronto newspaper ran a story with a headline containing a buzzword that is one of my most detested — “win-win” — so it’s obvious the battle against meaningless phrases must continue. On our side, we have sites that make fun...
by Sue Horner | Feb 9, 2009 | The Red Jacket Diaries blog
Today is Doing Business in Your Bathrobe Day, the 7th annual celebration of the freedom of home business ownership. Today’s the day to make the bathrobe your power suit, or so says Kristie Tamsevicius, whose blog offers “mom-geared work-at-home...
by Sue Horner | Feb 5, 2009 | The Red Jacket Diaries blog
At one point, word clouds were everywhere: illustrating a newspaper article, highlighting a book’s content, offering a glimpse into a web site. And for good reason. They are great visual signals for what’s inside. I made the one shown here with a fun toy...
by Sue Horner | Jan 29, 2009 | The Red Jacket Diaries blog
Is the way your company operates thinking of the customer first? Or at all? I have recent examples of two companies that did a good job and two that did not. The surprising instances of customer appreciation: Bank of Montreal: My husband and I have banked with BMO for...
by Sue Horner | Jan 26, 2009 | The Red Jacket Diaries blog
I’m having lunch later this week with an acquaintance who is considering launching her own business and wants to “pick my brain.” While I don’t claim to know it all, I’ve had my own business for about 18 years, so I must be doing some things right! I’m happy to share...
