by Sue Horner | Sep 22, 2015 | The Red Jacket Diaries blog
Employees, customers and others who have been wronged by corporate action/inaction want and deserve an apology. Yet lawyers and executives are wary of what could be seen as “admitting fault.” As Elton John sings, “Sorry” does indeed seem to be the hardest word. But...
by Sue Horner | Sep 16, 2015 | The Red Jacket Diaries blog
If Donna Papacosta had to do it all over again, she’d rename her podcast something other than “Trafcom News.” Yet 10 years ago, she was just linking to her business (Trafalgar Communications) and her website. Her advice now? “Choose a meaningful name,” she told...
by Sue Horner | Sep 9, 2015 | The Red Jacket Diaries blog
My sons were big readers growing up, and their teachers often commented that they could tell. Something about the vocabulary and the spelling, even though the boys didn’t actively try to learn new words. When parents read to and with their children, it just happens....
by Sue Horner | Sep 2, 2015 | The Red Jacket Diaries blog
Not to be like the old guy on the porch yelling, “You kids get off my lawn!” or anything, but here’s another phrase that’s starting to annoy me: “Like a boss.” (I last vented about “hacking your life.”) The Telegraph...
by Sue Horner | Aug 24, 2015 | The Red Jacket Diaries blog
We’re horrified about it now, but at one time people would say “deaf and dumb” when they meant someone who could not hear or speak. Language evolves, and we’ve come a long way. What was once said without thinking we now recognize as offensive. And just as we need to...
by Sue Horner | Aug 19, 2015 | The Red Jacket Diaries blog
Consultants and freelancers are always interested in talking about fees. (Are we charging enough? Too much? What’s the going rate?) And so it was a group of us recently took part in a Twitter chat hosted by PWAC, the Professional Writers Association of Canada....
by Sue Horner | Aug 12, 2015 | The Red Jacket Diaries blog
My sister-in-law introduced me to the dangerous “robed cult of relaxation” at beautiful Ste. Anne’s Spa in 2012. Getting treatments like hot stone massages or facials, enjoying healthy, delicious meals, staying in comfortable beds in charming...
by Sue Horner | Aug 6, 2015 | The Red Jacket Diaries blog
When you were a kid, you probably loved birthdays. Cake and presents and being king or queen for the day made you feel special, didn’t they? These days, when you hand over your birth date to marketers, they have a chance to make you feel special, too. Of course,...
by Sue Horner | Jul 30, 2015 | The Red Jacket Diaries blog
In the early days of Twitter, doubters complained that it was just a place where people shared what they ate for lunch. Instagram, too, has that kind of reputation. But businesses are looking more closely at this photo-/video-sharing app as a way to build brand...
by Sue Horner | Jul 22, 2015 | The Red Jacket Diaries blog
You may have heard me talk about “spinning straw into gold.” That’s my shorthand for turning reams of raw interview notes into a concise, readable story. Often it also means boiling 1,500 words down to 500. (“Pulling a rabbit out of a hat” is doing so to meet a tight...
