by Sue Horner | Apr 15, 2009 | The Red Jacket Diaries blog
My recent car-hunting experience made me think. Why don’t companies follow up? It all began when I brought my car in to the dealership for routine servicing. The service advisor called to say the mechanic had suggested some additional work, some of it fairly...
by Sue Horner | Apr 9, 2009 | The Red Jacket Diaries blog
(Updated July 31, 2018) If ever there was encouragement to stay away from the overused word “unique” (not to mention “very unique”), here it is. At least 48,095 news releases used it in 2008. (It’s less common in 2018, but don’t kid yourself; it’s still out there.)...
by Sue Horner | Apr 8, 2009 | The Red Jacket Diaries blog
Some writers are known for sprinkling unusual words throughout their copy. It becomes their style or maybe a familiar quirk, but I do think it puts up a barrier between writer and reader. If you have to stop reading to go look up the word, doesn’t that break the...
by Sue Horner | Apr 3, 2009 | The Red Jacket Diaries blog
In his Alertbox newsletter discussing how non-profit web sites can attract new donors (you’d think it would go without saying, but obviously not: it’s be clear about what you are trying to achieve, and tell potential donors how you are going to spend the...
by Sue Horner | Mar 31, 2009 | The Red Jacket Diaries blog
This is such a great contest: The Diagram Prize’s Oddest Book Title of the Year. Its 2009 winner is The 2009-2014 World Outlook for 60-miligram Containers of Fromage Frais. I’m sure you are wondering, how could that possibly have beat out Baboon...
by Sue Horner | Mar 30, 2009 | The Red Jacket Diaries blog
Writing in an interesting, funny, thoughtful, expressive way helps your reader (or listener) clearly understand your point. Here are some recent examples I’ve run across: “By yearend, investors of all stripes were bloodied and confused, much as if they...
by Sue Horner | Mar 22, 2009 | The Red Jacket Diaries blog
Car sales representatives have a reputation that’s hard to shake. There are exceptions, of course, but would you generally link them with words like “honest,” “trustworthy” and “working for me”? I didn’t think so. They...
by Sue Horner | Mar 16, 2009 | The Red Jacket Diaries blog
Here’s a rare sight: a television ad that makes you smile, and you don’t even mind when it repeats several times during the show you’re watching. I’m talking about the Discovery Channel’s “I love the world” ad, sometimes known...
by Sue Horner | Mar 13, 2009 | The Red Jacket Diaries blog
Tired of reading/hearing about all the layoffs, bankruptcies and other bad news filling the media these days? Do something! Here’s Michael Katz’s suggestion: spend your way to an economic boost for your own town. Michael is “Chief Penguin” (aka...
by Sue Horner | Mar 12, 2009 | The Red Jacket Diaries blog
Have you noticed that companies seem to be deliberately managing our expectations downwards? I’ve run across this a couple of times lately : When I traded in loyalty points for lift tickets for a recent ski trip, the web site said it would take about two weeks...
