It’s okay to follow up

It’s okay to follow up

by | Feb 18, 2011 | The Red Jacket Diaries blog

(Updated April 13, 2016.) You’re tired of getting phone calls from strangers trying to sell you duct cleaning, aren’t you? But if you know a great esthetician, don’t you want to find out that she’s moved to a different salon? Of course you do....

Changing the game? Speak up!

by | May 28, 2010 | The Red Jacket Diaries blog

After a couple of days trying to access my client’s e-mail system without success — and with so much on my plate I had no time to deal with their IT support group — I happened to mention the problem to one of my contacts. It turns out the...
Know thy customer

Know thy customer

by | May 6, 2010 | The Red Jacket Diaries blog

Oh, those funny folks at Honda! They’re doing a good job of keeping in touch with me, long-time Honda owner that I am. But their enthusiasm for selling me a new car always seems to overtake their good sense. I bought a 2009 Honda Civic last year, and I’m...

Do you respond promptly?

by | Apr 27, 2010 | The Red Jacket Diaries blog

Having been away for a week, I’m a little nervous. A few weeks ago, I managed to live through a day where no e-mail messages made it to my in-box. It took a while to find out, because I could send messages; but the replies didn’t make it through. Of...

Customer disservice files

by | Mar 9, 2010 | The Red Jacket Diaries blog

Can you tell me… Why my bank has hired people to make “courtesy calls” to customers — which seem to be thinly disguised ways to sell other products/services — but cannot tell me that they have discontinued my paper statements? I have no...

Bell’s upgrade looms

by | Jan 20, 2010 | The Red Jacket Diaries blog

As the end of January approaches, I’m a little nervous. Bell has alerted me that they are “making changes to our e-mail systems which will require you to update the settings on your e-mail software…Please note that if you do not update your settings...