by Sue Horner | Dec 11, 2007 | The Red Jacket Diaries blog
Joanne Thomas Yaccato of the Thomas Yaccato Group is an expert at her job, which she jokes is “whacking marketing managers upside the head about the importance of women.” As she told the group of women at a “power breakfast” I attended, we control 80 per cent of...
by Sue Horner | Jul 24, 2007 | The Red Jacket Diaries blog
The latest Alertbox from Jakob Nielsen refers to Amazon.com’s e-commerce design (more detailed analysis here), saying: “Amazon.com continues with outstanding use of confirmation email to sustain customer relationships and long-term loyalty. A week ago, I...
by Sue Horner | Feb 18, 2007 | The Red Jacket Diaries blog
My 20-year-old son is home from university for reading week, and I notice that every time he takes the car out, he changes the radio to CD mode. He says it’s because he has no patience for radio. Two reasons: The stations don’t often play what he wants to...
