I had an interesting experience that followed up a session at the IABC conference on generational differences in the workplace.
Exhibit A. My husband (baby boomer) was looking for the phone number of a local golf course. He turned first to the closest print phone book and then the Yellow Pages. No listing in either one. Meanwhile, Son #1 (Gen Y) is saying, “Check on the web.” He does. Bingo, finds the number immediately.
Exhibit B. A person I met at the IABC conference has my business card with my e-mail address on it. In a follow-up, he contacts me first on Facebook, not e-mail.
An aside, for you word-lovers: a new (to me) term learned in the same session was “high ping quotient,” referring to someone’s responsiveness to instant messaging/e-mail/online activity.