5 tips for saying you’re sorry

5 tips for saying you’re sorry

Employees, customers and others who have been wronged by corporate action/inaction want and deserve an apology. Yet lawyers and executives are wary of what could be seen as “admitting fault.” As Elton John sings, “Sorry” does indeed seem to be the hardest word. But...

PWAC chat summary: All about fees

Consultants and freelancers are always interested in talking about fees. (Are we charging enough? Too much? What’s the going rate?) And so it was a group of us recently took part in a Twitter chat hosted by PWAC, the Professional Writers Association of Canada....