5 tips for saying sorryEmployees, customers and others who have been wronged by corporate action/inaction want and deserve an apology. Yet lawyers and executives are wary of what could be seen as “admitting fault.”

As Elton John sings, “Sorry” does indeed seem to be the hardest word. But apologies done right make for good relations, and good business. The September issue of my newsletter, Wordnerdery, shares five tips for an effective corporate apology, including “Be prompt.”

Read all five tips in the newsletter, which includes some examples of the good, the bad and the ugly. Come on back here if you’d like to share your own suggestions for effective apologies, or would like to comment.

Wordnerdery is a quick read about words, effective/expressive writing, newsletters and more. Are you a subscriber yet? If yes, thanks for reading! If not, sign up now and don’t miss an issue! In keeping with Canada’s anti-spam laws, you can easily unsubscribe any time.

Image: “Sorry” by Stuart Miles and FreeDigitalPhotos.net.