by Sue Horner | Mar 7, 2007 | The Red Jacket Diaries blog
Here’s another tale from the customer service (or should I say, disservice) files, this one from my internet service provider. I was away for five days, and I mean AWAY — no laptop, tablet, not even a cell phone. My voice mail message was clear that I was out of...
by Sue Horner | Feb 24, 2007 | The Red Jacket Diaries blog
If you want to read a refreshing perspective on customer service, read “Seven steps to remarkable customer service” by Joel Spolsky, a software developer in New York City. Reading what his company does about customer service made me want to buy the software, and I...
