by Sue Horner | Jun 3, 2008 | The Red Jacket Diaries blog
If you want people to buy from your web site, make it uncomplicated, will ya? I am so sick of creating new accounts, thinking up a password, entering here and checking off there, only to hit a wall. I’m going to the movies tonight with some gal pals (so you know...
by Sue Horner | May 2, 2008 | The Red Jacket Diaries blog
My local newspaper has won all kinds of awards for “best community newspaper.” I like it. I like reading about local successes, what’s happening in the schools, what topics have readers’ shorts in a knot. I subscribe, even though many areas get...
by Sue Horner | Feb 17, 2008 | The Red Jacket Diaries blog
Is it a spirit of “we have so much business, we don’t need to accommodate you” that makes restaurants refuse to take reservations on a busy weekend? Really, if you know, please tell me because I just don’t understand it. Son #2’s...
by Sue Horner | Jan 18, 2008 | The Red Jacket Diaries blog
Sorry, it’s a Friday afternoon vent! The good news is that my ISP, Bell Sympatico, has added a “service status” page to their web site, so you can check it before calling (shudder) to talk to their tech support. If you are lucky, the status is...
by Sue Horner | Oct 18, 2007 | The Red Jacket Diaries blog
Excuse me while I vent about Microsoft. My two boys are avid gamers and we have had just about every game system going (except the Playstation series). There are many things that drive me crazy about the gaming industry, including the fact that until Nintendo Wii,...
by Sue Horner | Sep 17, 2007 | The Red Jacket Diaries blog
Just back from travelling to New Jersey with my mother to visit her younger sister. My aunt lives in Freehold, where Bruce Springsteen was born and raised and which is apparently the subject of his song, My Hometown. We drove past his first home, kind of a...
by Sue Horner | Aug 14, 2007 | The Red Jacket Diaries blog
I’ve been the first to complain about customer DISservice, so let me give credit when it’s due: The Bay (or should I say HBC) did right by this customer. My latest statement came in showing $10.20 due. It was an odd amount and I thought, “What on...
by Sue Horner | Jul 11, 2007 | The Red Jacket Diaries blog
While catching up on my reading after being away, I ran across an interesting article in Saturday’s Toronto Star. In “The tyranny of residual media,” freelance writer Ryan Bigge talks about the iPhone and how consumers chase the new and improved. As...
by Sue Horner | May 24, 2007 | The Red Jacket Diaries blog
Dave Traynor’s post on customer service on Sunday reminded me of another customer service experience of my own the other day. Son #2 wanted to get his G1 license — that’s what used to be called a learner’s permit, his license to learn how to...
by Sue Horner | Apr 8, 2007 | The Red Jacket Diaries blog
Although the calendar says it is officially spring, the local weather is decidedly unspringlike — factoring in windchill, it felt like minus 9 C (about 15 F) on my one-hour walk this morning with my dog. So although I have put away my skis for the season, it...
