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Double down on your COVID-19 jargon cleaning efforts

Double down on your COVID-19 jargon cleaning efforts

by Sue Horner | Mar 19, 2020 | The Red Jacket Diaries blog

This isn’t a blog post telling you how your safety is important to me and that I’ve “doubled down” on my (jargon) cleaning efforts, although it is, and I have. These are uncertain times, but I know you’re getting the latest updates on this pandemic from trusted...
Pay up to experience ‘exciting changes’

Pay up to experience ‘exciting changes’

by Sue Horner | Feb 19, 2020 | The Red Jacket Diaries blog

“Exciting changes at Paper.li!” said the email subject line. (Paper.li helps you “create a web presence” with an online newspaper that contains your “curated” content.) The email continued, “We’re thrilled to have you as part of our community, and want you to be the...
Sadly, communicators aren’t immune to jargon

Sadly, communicators aren’t immune to jargon

by Sue Horner | Sep 22, 2019 | The Red Jacket Diaries blog

Last week, IABC members received a short email from the chair of its International Executive Board with the subject line “IABC Leadership Changes.” Within the email are two classic bits of corporate speak: Two people “are no longer with the...
Dreaming up a new product? Think carefully about the name (ask Kim)

Dreaming up a new product? Think carefully about the name (ask Kim)

by Sue Horner | Jul 4, 2019 | The Red Jacket Diaries blog

People are upset with Kim Kardashian because she tried to use (and trademark) the name “Kimono” for her new line of “shapewear.” Her plan was to call it Kimono Solutionwear. Apparently, the uproar was enough that she’s already backed down and is giving “careful...
Hidden facts? Might as well be weasel words

Hidden facts? Might as well be weasel words

by Sue Horner | May 16, 2019 | The Red Jacket Diaries blog

Print can be expensive, so I understand that Costco will no longer send their printed Costco Connection magazine to lower-tier members like me. After all, their stated mission is “to continually provide our members with quality goods and services at the lowest...
‘Ecosystem’ may be a ‘thing’ – but it’s a buzzword

‘Ecosystem’ may be a ‘thing’ – but it’s a buzzword

by Sue Horner | Mar 7, 2019 | The Red Jacket Diaries blog

A PR colleague is having a hard time convincing me that using “ecosystem” outside the realm of biology and science isn’t jargon. It is. Here’s the usual definition: “A biological community of interacting organisms and their physical environment” (The Canadian Oxford...
The cadence of jargon continues to annoy

The cadence of jargon continues to annoy

by Sue Horner | Dec 6, 2018 | The Red Jacket Diaries blog

Jargon has welcomed some new members to the fold this year. Or maybe it’s been happening longer, but I’ve been running into fresh examples over the past few months. Either way, I’m hopping on my Grouch Train. You know I’ve had issues with the phrase “like a boss”...
6 reasons to avoid jargon and corporatespeak

6 reasons to avoid jargon and corporatespeak

by Sue Horner | Nov 1, 2018 | The Red Jacket Diaries blog

At my local bank this week, signs alerted me that they’re “making changes” to some of their plans and fees. You’d be right to assume that some of those changes are increases. Overdraft protection goes up by $1 per month, and a monthly fee is no longer waived with a...
Wordnerdery: Think plain to make complex writing more readable

Wordnerdery: Think plain to make complex writing more readable

by Sue Horner | Oct 24, 2018 | The Red Jacket Diaries blog

The Guardian’s Alex Hern forced himself to read all the terms and conditions he encountered in one week. In that time, he collected 146,000 words of legalese in 33 documents. It was, he said, “enough to fill three quarters of Moby Dick, just to explain what I can and...
Before & after: Use plain language to be clear

Before & after: Use plain language to be clear

by Sue Horner | Oct 11, 2018 | The Red Jacket Diaries blog

Let’s be clear. Those “Terms and Conditions” we have to “accept” or “agree to” before using new software, phones and other technology are anything but clear. I blame lawyers, who stuff sentences with words to cover every possible situation. The sentences are wordy and...
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