by Sue Horner | Sep 14, 2016 | The Red Jacket Diaries blog
Email marketing is a powerful tool. As proof, digital marketing expert Javed S. Khan shared these statistics at a recent meeting of IABC/Toronto’s Professional Independent Communicators: 91% of people check their email daily 88% regularly check email on their...
by Sue Horner | Jan 7, 2016 | The Red Jacket Diaries blog
If you wanted to reach someone urgently, would you rely on email? Increasingly, it seems, you would. Well, you might not. I certainly wouldn’t in a business situation*– I would pick up the telephone and call. Yet at a professional development event earlier this...
by Sue Horner | Nov 25, 2015 | The Red Jacket Diaries blog
If you’re researching home renovations, planning a wedding or looking for recipes, chances are you have a Pinterest account. Big brands also have Pinterest boards, encouraging customers to “engage” with them by pinning photos of their products in use. But...
by Sue Horner | Nov 18, 2015 | The Red Jacket Diaries blog
Address labels may once have been a nice way for a non-profit to say thanks, and encourage a donation. Not any more. I am drowning in labels given me by charities. Even though I do occasionally send cards or notes by snail mail, I will never be able to use all the...
by Sue Horner | Aug 6, 2015 | The Red Jacket Diaries blog
When you were a kid, you probably loved birthdays. Cake and presents and being king or queen for the day made you feel special, didn’t they? These days, when you hand over your birth date to marketers, they have a chance to make you feel special, too. Of course,...
by Sue Horner | Apr 12, 2015 | The Red Jacket Diaries blog
Anything worth doing is worth doing with WOW. So says online retailer Zappos, which for years has been a name synonymous for great customer service. At least, that’s what I had heard. I hadn’t experienced it myself because Zappos no longer ships to Canada...
by Sue Horner | Dec 17, 2014 | The Red Jacket Diaries blog
Have you had this experience? You’re on a website, intrigued by what looks like great content in a tip sheet or a newsletter. You enter your email address to “get your copy” or maybe just “find out more.” Next thing you know, a...
by Sue Horner | Dec 11, 2014 | The Red Jacket Diaries blog
Lessons we can learn from a retailer who is eager to keep in touch with customers by email (in the spirit of the season, I’ll be kind and not say who it is): Make it personal: Today’s message certainly was. “Hello SUE!” it said in the subject...
by Sue Horner | Nov 16, 2014 | Most popular posts, The Red Jacket Diaries blog
Don’t think of former clients as “dead” clients. They may just be “resting,” as the shopkeeper tried to say in the famous Monty Python parrot skit. If you had a good relationship with past clients once, you may be able to rekindle it or encourage a...
by Sue Horner | Oct 29, 2014 | The Red Jacket Diaries blog
How do you market your small business when you have limited marketing bucks? Oakville’s Chamber of Commerce sponsored a panel discussion on the topic for last week’s Small Business Week, to which moderator and entrepreneur Michele Bailey graciously invited...
