8 ways to reel in your reader

8 ways to reel in your reader

Novelists, journalists and corporate communicators have this in common: We all want readers to read our writing. An effective headline sets the stage, but how we open the story or article invites readers in, or sends them scurrying for the door. How do you start? Here...
Watch out for these email fails

Watch out for these email fails

Some companies/people are still missing the boat on email. I have lots of evidence from my own in-box: The “From” field: “Unknown sender” (a Black Friday sale that doesn’t inspire confidence) “No reply @” (I guess you don’t want to hear from me?) Subject lines: “No...