by Sue Horner | Oct 23, 2016 | The Red Jacket Diaries blog
An interesting article usually starts with a conversation with a “subject matter expert,” as companies like to call them. Your job is to pull out the human side of the subject – sometimes against the instincts of the person you interview. How do you do it? Check out...
by Sue Horner | Oct 19, 2016 | The Red Jacket Diaries blog
I recently met someone whose company had “gone totally digital” — no business cards. She admitted it was often awkward. Yes, a business card may seem unnecessary in a digital world where your contacts are easily found on LinkedIn. A business card may...
by Sue Horner | Oct 13, 2016 | The Red Jacket Diaries blog
What better day than International Plain Language Day (Oct. 13) to talk about getting rid of jargon and wordiness? Plain Language Day is a way to let people know that plain language doesn’t mean “dumbing down” material or making it too elementary, a worry a...
by Sue Horner | Oct 6, 2016 | The Red Jacket Diaries blog
As my friend Sue once said, “Every time I start to lose a little faith in my fellow human beings, along come the Bulwer-Lytton awards.” This annual celebration of the best of the worst is the Bulwer-Lytton Fiction Contest. Writers apply their talents to...
by Sue Horner | Sep 29, 2016 | The Red Jacket Diaries blog
In this month’s newsletter, I’m revisiting a common question: How often should you publish an employee newsletter? A lot depends on whether you’re delivering news or providing background and perspective, how big it is and how many people are working on it, and...
by Sue Horner | Sep 21, 2016 | The Red Jacket Diaries blog
“[P]unctuation marks are the traffic signals of language: they tell us to slow down, notice this, take a detour, and stop.” – Lynne Truss, in Eats, Shoots & Leaves It’s almost National Punctuation Day (Sept. 24), that “celebration of the lowly comma, correctly...
by Sue Horner | Sep 14, 2016 | The Red Jacket Diaries blog
Email marketing is a powerful tool. As proof, digital marketing expert Javed S. Khan shared these statistics at a recent meeting of IABC/Toronto’s Professional Independent Communicators: 91% of people check their email daily 88% regularly check email on their...
by Sue Horner | Sep 7, 2016 | The Red Jacket Diaries blog
The plaintive opening drew me in immediately: “Why are many financial news releases and publicly filed documents written so poorly?” In A Plea for Plain English in Financial Documents, Steve Lipin and Adam Rosman make the case for good writing in financial...
by Sue Horner | Aug 31, 2016 | The Red Jacket Diaries blog
Last month, my bank sent me a snail mail letter alerting me to “Important changes” coming to my business account. The brochure got closer to the point: “Effective September 1, 2016, we’re simplifying our Business Banking Plans and making...
by Sue Horner | Aug 23, 2016 | The Red Jacket Diaries blog
One of the best mission statements I’ve ever run across was framed as instructions in the managing editor’s office of the Rocky Mountain News (which folded in 2009): “Get the news. Tell the truth. Don’t be dull.” Companies spend serious...
