5 lessons in customer service from Ste. Anne’s Spa
My sister-in-law introduced me to the dangerous “robed cult of relaxation” at beautiful Ste. Anne’s Spa in 2012. Getting treatments like hot stone massages or facials, enjoying healthy, delicious meals, staying in comfortable beds in charming...
Birthdays: How marketers get them right, and wrong
When you were a kid, you probably loved birthdays. Cake and presents and being king or queen for the day made you feel special, didn’t they? These days, when you hand over your birth date to marketers, they have a chance to make you feel special, too. Of course,...
Baby steps with Instagram
In the early days of Twitter, doubters complained that it was just a place where people shared what they ate for lunch. Instagram, too, has that kind of reputation. But businesses are looking more closely at this photo-/video-sharing app as a way to build brand...
My 7 steps to ‘spin straw into gold’
You may have heard me talk about “spinning straw into gold.” That’s my shorthand for turning reams of raw interview notes into a concise, readable story. Often it also means boiling 1,500 words down to 500. (“Pulling a rabbit out of a hat” is doing so to meet a tight...
New dos and don’ts for summarizing Twitter chats
(This post updates one originally written in 2013.) Storify used to be a handy free service that “makes the web tell a story.” It’s been taken over by Livefyre and now requires a paid license. Many people are instead turning to Twitter Moments to collect – or curate,...PWAC chat summary: How to ask for referrals
Join us Wednesday for the next #PWACchat for freelance writers? pic.twitter.com/t6YVjqr5Fr — PWAC Toronto Chapter (@PWACToronto) July 5, 2015 When do you ask a client for a referral or a testimonial? We writers are often shy to ask, but it’s an important way of...
Does removing the date make you a cheater?
Have you ever noticed this? You’re digging around the web, collecting advice or thoughts on a particular topic. You find interesting content, but when you try to check how current it is, you can’t find the date it was published. Sometimes, you only find a...
7 ways to improve your non-profit annual report
Non-profit organizations use annual reports to let donors know where their money goes, and ask for more support. Yet a 2013 study* shows only 26 per cent of the Canadians surveyed think charities do a good job of explaining how donations are used. So, how does a...