Dogs make great communicators
There surely is proper etiquette for visiting the dying, and I recently had an occasion to try to figure it out. My elderly neighbour, a widowed Scot in his eighties, knew he was dying of cancer and had just been moved to Ian Anderson House. This is a warm, homey...Watch out, ‘holiday season’ approaching
Did you know that there is another “holiday season” approaching? I know this because a weekend flyer from a local grocery store mentions it several times. It was a little puzzling, at first, because it’s March. The only “holiday season”...Hint for useful manuals: cover the features
Jakob Nielsen’s latest post on usability pointed to an interesting article on cellphone “function fatigue.” The USA Today article reports: “Manufacturers have become so enamored of cool features — including cameras, recording devices and...
This week in customer DISservice…
Here’s another tale from the customer service (or should I say, disservice) files, this one from my internet service provider. I was away for five days, and I mean AWAY — no laptop, tablet, not even a cell phone. My voice mail message was clear that I was out of...Blogs and newsletters – separated at birth
E-newsletters and blogs have a lot in common, as Nick Usborne describes (in an e-newsletter about writing; subscribe here): 1. Good newsletters and blogs seek to engage your attention at a personal level. 2. Good newsletters and blogs both deliver timely information....