The Red Jacket Diaries blog

Sue Horner is a freelance writer in Oakville, Ontario, who blogs about writing, newsletters, communications and running an independent business in The Red Jacket Diaries blog.
It’s okay to follow up

It’s okay to follow up

(Updated April 13, 2016.) You’re tired of getting phone calls from strangers trying to sell you duct cleaning, aren’t you? But if you know a great esthetician, don’t you want to find out that she’s moved to a different salon? Of course you do....
Heartfelt writing

Heartfelt writing

In honour of Valentine’s Day, here’s to heartfelt writing: The Toronto Star recently shared some pointers on writing a love letter. Writer Niesha Lofing points to a U.S. survey, in which two-thirds of women respondents aged 18 to 70 said what they most...
Freelancing 101 tips

Freelancing 101 tips

“You can have it fast, you can have it good, you can have it cheap. Pick any two.” If these are words for independent communicators to live by – reflecting the value of what we do – why do so many of us buckle when a prospective client balks at the price we propose? A...

‘App’ makes Word of the Year

Those crazy word-nerds in the American Dialect Society have done it again, coming out with “app” as their Word of the Year for 2010.  As even your grandmother probably knows, app is short for software application, and has gained particular popularity in...