Hard to find a fold on a web page
Have you noticed the use of somewhat dated phrases in modern copy? While they are interesting, I wonder if the reader’s eyes just skip right over the words without registering them. Here are a few examples: “Above the fold” when referring to a web...
Why you need inclusive language, and how to get it
The search for an alternate way to say “man-hours” and “manhole covers” for an employee newsletter article (how about “work-hours” and “sewer covers”?) got me looking again at the whole issue of gender neutral (or gender fair) language. Some people scoff at even...Cool promos
USB drives are useful. Mini highlighters are cute. There are magnets, keychains, stress balls, lanyards, mugs and sports bottles everywhere. But THESE are cool ways to promote your company (sadly, not available to Canadians): *Â Sharpie will personalize your pen...Feeling Twittery
And there you have it – one of my pet peeves about Twitter. How every second word is turned into adaptations and variations of the word Twitter and the messages known as tweets. Your words go out into the Twitterverse or tweetstream. People are Tweeple or just...Left hand, meet right hand
A card arrived yesterday the old fashioned way, in the mail with postage stamp and all. It was from my friends at the local Honda dealership. Since I have just closed the deal on a new car, I thought it might be a “thanks for buying our car” type of card....Follow up to improve customer service
My recent car-hunting experience made me think. Why don’t companies follow up? It all began when I brought my car in to the dealership for routine servicing. The service advisor called to say the mechanic had suggested some additional work, some of it fairly...
An easy way to avoid gobbledygook and jargon
(Updated July 31, 2018) If ever there was encouragement to stay away from the overused word “unique” (not to mention “very unique”), here it is. At least 48,095 news releases used it in 2008. (It’s less common in 2018, but don’t kid yourself; it’s still out there.)...Words that sent me to the dictionary
Some writers are known for sprinkling unusual words throughout their copy. It becomes their style or maybe a familiar quirk, but I do think it puts up a barrier between writer and reader. If you have to stop reading to go look up the word, doesn’t that break the...