An easy way to avoid gobbledygook and jargon
(Updated July 31, 2018) If ever there was encouragement to stay away from the overused word “unique” (not to mention “very unique”), here it is. At least 48,095 news releases used it in 2008. (It’s less common in 2018, but don’t kid yourself; it’s still out there.)...
For encouraging customer loyalty, e-mail newsletters rock
In his Alertbox newsletter discussing how non-profit web sites can attract new donors (you’d think it would go without saying, but obviously not: it’s be clear about what you are trying to achieve, and tell potential donors how you are going to spend the...
More odd book titles in a quirky contest
This is such a great contest: The Diagram Prize’s Oddest Book Title of the Year. Its 2009 winner is The 2009-2014 World Outlook for 60-miligram Containers of Fromage Frais. I’m sure you are wondering, how could that possibly have beat out Baboon...
Use expressive language to make your point clear
Writing in an interesting, funny, thoughtful, expressive way helps your reader (or listener) clearly understand your point. Here are some recent examples I’ve run across: “By yearend, investors of all stripes were bloodied and confused, much as if they...
Weasel words in auto sales
Car sales representatives have a reputation that’s hard to shake. There are exceptions, of course, but would you generally link them with words like “honest,” “trustworthy” and “working for me”? I didn’t think so. They...Your Monday smile: Watch the “I love the world” ad
Here’s a rare sight: a television ad that makes you smile, and you don’t even mind when it repeats several times during the show you’re watching. I’m talking about the Discovery Channel’s “I love the world” ad, sometimes known...It’s cheating to set the bar low
Have you noticed that companies seem to be deliberately managing our expectations downwards? I’ve run across this a couple of times lately : When I traded in loyalty points for lift tickets for a ski trip, the web site said it would take about two weeks to get...