Whatever happened to longevity?
While catching up on my reading after being away, I ran across an interesting article in Saturday’s Toronto Star. In “The tyranny of residual media,” freelance writer Ryan Bigge talks about the iPhone and how consumers chase the new and improved. As...Lessons learned at ‘celebrations’
Twice in the past couple of weeks I’ve been to events “celebrating the life” of someone who had recently died. Let’s just say there were lessons learned from each. The first was a hockey teammate of my husband’s, gone at age 58 due to...
Pass the compliments, please, especially if someone is stressed out
A compliment is a small thing, often casually given, but don’t underestimate the lift it can give the recipient. It’s been a stressful week (which explains the lack of posts), and in such situations a fine remedy is to collapse in a comfy chair with a...
Networking can be enjoyable
Many people are intimidated by the thought of networking. They feel they need a properly rehearsed elevator speech summing up what they do. They expect to sell their company or their business, or maybe the boss expects that to justify paying for the event. Networking...Customer (dis)service files – attitude makes all the difference
Dave Traynor’s post on customer service on Sunday reminded me of another customer service experience of my own the other day. Son #2 wanted to get his G1 license — that’s what used to be called a learner’s permit, his license to learn how to...