Pass the compliments, please, especially if someone is stressed out
A compliment is a small thing, often casually given, but don’t underestimate the lift it can give the recipient. It’s been a stressful week (which explains the lack of posts), and in such situations a fine remedy is to collapse in a comfy chair with a...
Networking can be enjoyable
Many people are intimidated by the thought of networking. They feel they need a properly rehearsed elevator speech summing up what they do. They expect to sell their company or their business, or maybe the boss expects that to justify paying for the event. Networking...Customer (dis)service files – attitude makes all the difference
Dave Traynor’s post on customer service on Sunday reminded me of another customer service experience of my own the other day. Son #2 wanted to get his G1 license — that’s what used to be called a learner’s permit, his license to learn how to...