Customer (dis)service files – attitude makes all the difference
Dave Traynor’s post on customer service on Sunday reminded me of another customer service experience of my own the other day. Son #2 wanted to get his G1 license — that’s what used to be called a learner’s permit, his license to learn how to...
We have much to learn from dogs
One of the enjoyable aspects to working in a home office (and there are many!) is the loyal dog snoozing at my feet. He makes sure I get some fresh air at noon so I get back to work with a clear head, and he’s just good company. Of course, there are times when...10 tips for enjoying Las Vegas
After a recent trip to Las Vegas, I didn’t come home with a suitcase full of money. The good news is I didn’t leave a suitcase full of money behind, either. Here are my tips for having fun in Vegas, whether you gamble or not,: 1. Have a plan. Get a map of...I love awards in the spring, especially for volunteers with no budget
Last night, after a quick change from capris and bare feet to Little Black Dress and heels, I attended IABC/Toronto’s OVATION awards night in downtown Toronto, “applauding excellence in communications.” I’m pleased to say that I was part of a...Moms worth our weight in gold
Last night at a meeting of IABC independent communicators (AIP), a colleague mentioned the Reuters news item that said: If the typical stay-at-home mother in the United States were paid for her work as a housekeeper, cook and psychologist among other roles, she would...Proof that buzzwords are taking over
MarketingSherpa’s free weekly newsletter led me to the wonderfully named Gobbledygook Manifesto, which was cited as a winner in its 2007 Viral Marketing Hall of Fame. David Meerman Scott calls himself an “online thought leadership strategist” (hmm,...Life is short; hug your loved ones
Fresh reminders this weekend that life is short, and as I blogged about recently, you need to find beauty in each day: a cousin just found out she has ovarian cancer after it had spread to her lungs. a good friend’s mother, diagnosed recently with a brain tumour...Find beauty in each day
A post by Seth Godin led me to the transcript of a discussion with Washington Post writer Gene Weingarten. The topic was an experiment Gene conducted to see if violinist Josh Bell (incognito in a baseball cap) and his Stradivarius playing in a transit station could...